With Gift Wows, you can be sure of consistent, world-class home products and electronics that meet the highest global quality and safety, delivered in spec and on time. In the event that you are not satisfied with your purchase, simply return it within 30 days from the date of delivery. Please keep in mind that all returns must be unused, unwashed and undamaged and all packaging, labels and tags must remain intact and be attached with the item.
We recognize that sometimes an item may not meet your needs or simply does not fit with your decor. If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 30 days from the date of delivery. For all eligible returns, item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Eligible returns must be shipped within 30 days of receiving the item. Otherwise, the item may not be eligible for return.
To initiate a return for an exchange or refund, please email us at email@example.com stating your reason of return and attach images/video of the product. Once your request is approved, we will ask for tracking numbers of your item(s), which are required to demonstrate a return has been completed. In most circumstances, we will schedule a pickup request to have your item returned free of charge. In some circumstances, we will require the item to be shipped by the customer back to our PO Box to be processed for a refund and in circumstances where a customer received the identical product they purchased and their is no defect, the customer may be subject to a $9.95 processing and $9.95 restocking fee (per item), or 6% of order total for $349.95+). In addition to any processing or restocking fees, (any) shipping payments will not be refunded with a product return.
Order Cancellation Before Shipment
If you need to cancel your order, you must cancel within 1 hour to receive a full refund. Order cancellation requests after 1 hour post-purchase may not be possible, if the order is processed and/or fulfilled. For an order placed that has agreed to wait for restock, any order cancellation after agreeing shall result in a processing fee as described below.
Contact us via firstname.lastname@example.org to have your order cancelled immediately. Please provide the order details, including order number, receiver’s name and/or email address. Your refund will be processed and a credit will automatically be applied to the original method of payment within 3 business days.
After 1 hour, your order will have been processed and a $9.95 ($19.95 for orders of $200+ and 6% of order total for $349.95+) fee will be accessed in order to cancel your order. Any rush shipping related payments will not be refunded on successfully cancelled orders outside of 1 hour cancellation. If you attempt to cancel your order unsuccessfully, we kindly request you accept the delivery and return the merchandise to us. Orders placed with “Rush Insured Shipping + Lifetime Warranty” as an option will be responsible for payment for $29.95 in order to cancel their order prior to shipment.
For any item returns, you can request a return label. Please notify us in advance for any of the following returned reasons, so we can anticipate that return. Return labels or a scheduled pickup for your return may not be available for large/overweight items. In these circumstances, the customer will be required to return the product at their expense.
If you feel you have received a faulty or defective product, we want to quickly correct the problem, please contact us at email@example.com before returning the item.
Received the Wrong Item
We follow careful order picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you free-of-charge return shipping label. After receiving your returned item, please send us an email to firstname.lastname@example.org indicating your order details. We will, upon request, send you the correct item or issue the full refund.
Item Damaged During Transit
In the unlikely event your item arrives to you in less than perfect condition, please reject the delivery immediately and get in touch with us at email@example.com We will work with the shipping company and expedite your new replacement order. Alternatively, a full refund can be requested after we’ve submitted a damage claim with the shipping company and receive confirmation. We may require images and/or video of the defective product.
Missing Or Lost Item
If you suspect your package is missing or lost, please email our customer service team at firstname.lastname@example.org with the order number as well as the tracking number so that we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package. Process will take 7 days until a formal confirmation can be received from the shipping company. If a customer places an order and by mistake provides an incorrect shipping address and the order tracking shows delivered to the incorrect shipping address, the customer should bear responsibility for their mistake and should be responsible for payment on their order.
Warranty purchased with rush shipping at checkout will extend the warranty on a product 180 days, depending on the product. If you purchased warranty at checkout, please write to email@example.com to see if you can receive a free replacement.