Website & Technical
On the homepage, click on your category of choice.
Click on an item to view it.
Choose your color and size.Then click “Add to cart.”
Click on the Cart icon.
Check your order and click “CHECK OUT.”
Fill in the requested information.
Remember to use your discount code if you have one.
Select your shipping method.
Continue to the payment method.
You’ve successfully ordered from our website!
We accept major credit/debit cards (Visa, Mastercard, American Express).All payment information entered on our site is confidential and secure.
No, every payment is executed through bank transactions in USD.You can change the currency view in the bottom left corner of any screen.This is for your reference only.At checkout, your total will be displayed in USD.
You can apply the discount code when checking out.Just enter the code in the Discount field.If the code doesn’t work, and you don’t get a message that the deal has expired, please contact Customer Service for help.
Please always double-check that you’ve placed your order correctly: sizes, colors, quantities, and especially the address. Due to our short processing time, we can’t ensure that changing your order will be possible. Contact us as soon as possible by filling out a form in the Contact Us section.
You can only make changes before processing starts. After your order has been processed, we’re unfortunately unable to make any changes. Any order that is attempted to be canceled after 60 minutes from time of purchased shall be considered processed and we can’t edit, alter, or cancel an order after it is processed.
Always be sure to double-check your information before placing an order.
As soon as you’ve made your payment, you should receive a confirmation email. If you weren’t notified, contact Customer Service as soon as possible by filling out a form in the Contact Us section.
No, we’re exclusively an online shop.
Tracking and Shipping
Most orders are delivered within 5-15 business days to the United States. Please see our Shipping section for more information.
You should receive your tracking number in about 2 business days, but it can take up to 5 business days.
Unfortunately not. Because of our high order volume, we need time to pack your order and prepare it for shipment.
However, it is possible that at times we aren’t getting many orders to receive same-day shipping, we just can’t guarantee it.
We tend to ship items separately in the following cases:
The order includes many items, and they don’t all fit into one package.
An item is temporarily out of stock or has been backordered.
An item didn’t pass the first quality check and must be rechecked.
Please contact your local post office as soon as possible about your order’s whereabouts. Also please contact our customer support team.
As soon as your order reaches your country, your local post office is responsible for sending your package to your home address.
If your order has already arrived in your country, contact your local post office about your order’s whereabouts.
Returns and Refunds
We want you to have an unforgettable shopping experience.
We also understand that on occasion, we won’t be able to fulfill all your expectations. Accordingly, we accept returns and offer both exchanges and refunds so you can continue to enjoy shopping with us.
Please click here to the learn more about our Refund Policy.
Note that we focus on email communications for all business related to orders.Please don’t request returns or refunds via Facebook, Instagram, other social media, or any other methods.
The return shipping cost is the customer’s responsibility. Unfortunately, we don’t provide a return shipping label.
If you receive a defective item, you have a right to receive a replacement product, depending on the item’s availability. If the item is no longer available, you’ll receive a full refund for that item.
If you’ve successfully canceled your order, you’ll receive a credit to your debit card or credit card account in 3 to 10 business days.
Yes, you can exchange items within 30 days of receiving them.Please go to our Contact Us section.Fill in your personal information, the product you received, and the product you want instead.As soon as we receive your information, we’ll process your exchange.
In this case, please contact Customer Service through our Contact us section.
Product Information and Product Issues
No, not all sizes are in U.S.sizes.Please be sure to check out our sizing charts so you can order the right size.Some item sizes/measurements differ depending on the manufacturer.
Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself.Send the picture to us through the Contact Us section, along with a brief description of the problem.This way, we can see the damage clearly and offer you the best solution.
Please take a picture of the package your item came in (the quantity, weight, and address should be visible). Send the picture to us at email@example.com, along with a brief description of the problem. This way, we can contact the shipping company and resolve your issue as soon as possible.
Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself. Send the picture to us at firstname.lastname@example.org, along with a brief description of the problem. This way, we can resolve the issue as soon as possible.